Our Best Features Serve You
Online Reputation Development
Ensure your brand appears consistent and correct across the World Wide Web to make it easier for your clients to find you.
Real-time monitoring and
alerts using industry tools
Monitor your online presence 24/7 with real-time alerts for mentions and customer service purposes.
Crisis monitoring and
Spot potential online reputation issues for your brand before they get viral.
How we do it
We monitor our hotels’ online reputation by scouring the web daily for positive and negative reviews
and taking action on them. We deal with bad reviews by responding to them amicably,
investigating on the reviews’ credibility (whether or not they’re posted by actual guests,
an exaggeration, and what not), and, when proven credible, training the hotels’ staff
to acknowledge these reviews as points for improvement.